SENIOR DIRECTOR, COMMERCIAL & CLINICAL LAUNCH EXCELLENCE
Growing MedTech / Medical Device Company · Hybrid · Confidential Search · Managed by TSE Executive Search
THE COMPANY
This is a high-growth MedTech company at a pivotal moment — taking a differentiated flagship medical device to market and beginning to scale commercial and clinical adoption. The organization combines the scientific rigor of a clinical-stage company with the urgency and ownership culture of a startup. The Senior Director, Commercial & Clinical Launch Excellence will sit at the center of that mission.
THE OPPORTUNITY
This role doesn’t fit neatly into one box — and that’s what makes it exceptional.
As Senior Director, Commercial & Clinical Launch Excellence, you will own three interconnected mandates simultaneously: driving commercial launch, enabling clinical site readiness, and delivering an outstanding end-to-end customer experience. You will build the operational infrastructure that connects partners, customers, and internal teams — and serve as the primary advocate for every customer from first engagement through post-go-live success.
Over time, this role will evolve. Lessons learned from the initial pediatric study will be applied as the company expands to further clinical indications — in direct partnership with the CMO, SVP of Commercial and Business Operations, VP of Regulatory Affairs, and VP of Clinical Operations. The person who takes this seat will help shape what the function becomes.
WHAT YOU WILL OWN
Commercial Launch Excellence
- Develop and execute the site engagement strategy in collaboration with Clinical Operations and key internal stakeholders
- Enable smooth procurement at each customer site — building and continuously improving launch processes based on real-world site intelligence
- Build operational pathways that create efficient, scalable workstreams across partners and the customer base
- Provide input on evolving commercial strategy and operational infrastructure investments
- Architect and maintain the customer-facing experience touchpoint strategy — overseeing the creation of all customer-facing content
Clinical Site Operations & Registry
- Execute site activation — ensuring IRB approvals, contract execution, and all site training are completed prior to go-live
- Support site readiness for registry participation in close collaboration with the Clinical Operations team
- Work closely with Clinical Operations to monitor study progress and site performance
- Drive engagement and proactively remove barriers to site success
- Perform project management across site activation — defining schedules, facilitating meetings, tracking action items, and ensuring follow-through
Customer Success & Advocacy
- Own the end-to-end customer experience — from readiness to purchase through post-go-live success
- Serve as the primary customer advocate — involving the right internal resources to resolve issues and escalations quickly
- Facilitate customer feedback sessions, capturing action items and ensuring follow-up
- Monitor, report, and drive key customer performance metrics
- Communicate effectively with internal and external teams to surface risks, identify solutions, and drive customer satisfaction
- Align people, processes, and technology to deliver communication strategies tailored to each customer’s unique needs
WHAT WE’RE LOOKING FOR
Education
- BS required; Master’s degree preferred
Experience
- 10+ years of progressive experience in MedTech, Medical Device, or Diagnostics — spanning commercial operations, launch excellence, clinical site operations, or customer success
- Demonstrated ability to bridge clinical and commercial functions — site activation, IRB and contract processes, registry participation, procurement, and customer onboarding
- Track record of building operational infrastructure from scratch in a fast-moving, resource-constrained environment
- Experience managing complex, cross-functional projects with multiple stakeholder groups and competing priorities
- Comfort operating at all levels of an organization — from clinical site coordinators to C-suite executives
Competencies
- Customer obsession — you know when to lead with the science, the business case, or the relationship — and you read the room every time
- Operational builder — you design processes that scale, document the details that matter, and keep every stakeholder on the same page
- Data-driven — you have a command of performance metrics and use them to drive decisions and improvements
- Decisive — you make timely, sound decisions in the absence of complete information and under tight deadlines
- Anticipatory — you look ahead, spot opportunities and risks before others do, and act proactively
- Resilient — you balance complex priorities and competing stakeholder needs with composure
THE RIGHT PERSON
This role requires someone who is — all at once — nurturing and tough, quick-witted and patient, technically fluent and commercially sharp.
You don’t need to know everything. But you must know who does — and find out fast.
You are energized by the complexity of a launch that spans clinical and commercial simultaneously. You delight in keeping everyone on the same page. You are obsessed with the details because you know the details are what create a seamless, personalized customer experience.
You are tech-savvy enough to build out operational infrastructure. You are smart enough to engage with clinical and regulatory concepts. And you are articulate enough to translate all of it — to a clinical site coordinator, a Chief Medical Officer, and everyone in between.
Builder — You create operational systems, content strategies, and customer touchpoints where none existed before.
Advocate — Every customer interaction is an opportunity to earn trust, remove a barrier, and advance the program.
Operator — You run tight project management, anticipate what’s coming, and execute with precision.
Communicator — You assimilate information, clarify complexity, and counsel across all pre- and post-go-live activity.
LOCATION
Hybrid — flexible location
HOW TO APPLY
This search is managed exclusively and confidentially by TSE Executive Search.
Please submit your resume/CV and cover letter to:
jobs@tseworldwide.com
All applications are held in the strictest confidence.